General Return Policy

We at G21 MD Aesthetics strive to ensure your complete satisfaction with your purchase. However, if you find yourself unsatisfied or need to return a product for any reason, we have a fair and straightforward Return and Refund policy in place.

Terms of Return: You may initiate a return within 15 days from the date of purchase. To be eligible for a return, the product must be in its original, unused condition, and in the same packaging as when it was received.

Reason for Return: We accept returns for the following reasons:

• Damaged product: If the item arrives with any damage or defect, we will gladly accept the return and provide a replacement or refund.
• Wrong product: If you receive a different product from the one you ordered, we apologize for the error and will arrange for a return and replacement or refund.

Process for Return: To initiate a return, please contact our customer service team via email. Our team will guide you through the return process and provide you with a return authorization number. It is essential to include this number on the return package to ensure a smooth and efficient return process.

Process of Refund: Once we receive and inspect the returned product, we will notify you of the status of your refund. If the return is approved, a refund will be processed to the original method of payment used for the purchase. The refund will typically be issued within 15 days, depending on your payment provider's policies.

Contact Details: If you have any questions or need assistance with a return, please reach out to our customer service team at any time. We are here to help and provide you with prompt and reliable support.

Please note that certain conditions may affect the eligibility of your return or refund. These may include any damage caused by improper use or handling, or if the product has been modified or tampered with in any way.

Our Return and Refund policy aims to ensure a fair and satisfactory experience for our valued customers, and we are committed to addressing any concerns or issues promptly and efficiently.

Thank you for choosing G21. We appreciate your trust in our products, and we are confident that they will meet your expectations.

At G21 Aesthetics Academy we understand the importance of trust when it comes to choosing products in the beauty and aesthetics industry. We want to assure you that you can trust us to provide high-quality products and excellent customer service. 

Here's what sets us apart and helps build that trust:

• Experience and Expertise: With years of experience in the industry, we have gained extensive knowledge and expertise in developing cutting-edge aesthetic equipment. Our team of dedicated professionals is deeply committed to delivering innovative and effective solutions to meet your needs.
• Quality Assurance: We prioritize the quality and reliability of our products. Each item undergoes rigorous testing and quality control measures to ensure that they meet the highest standards. We partner with trusted manufacturers and suppliers who share our commitment to excellence.
• Customer Satisfaction: Your satisfaction is our top priority. We value your feedback and continuously work on improving our products and services based on your needs and suggestions. We aim to provide exceptional customer support, addressing any concerns or inquiries promptly and efficiently.
• Transparency and Honesty: We believe in maintaining transparency throughout our interactions with customers. Our Return and Refund policy is designed to be fair and straightforward, ensuring that you feel confident in your purchase and know that we will resolve any issues that may arise.
• Positive Reputation: G21 MD Aesthetics has built a positive reputation within the industry and among our customers. We are proud of the positive reviews and testimonials we have received, which reflect our commitment to delivering quality products and outstanding service.
• Continuous Innovation: We strive to stay at the forefront of the aesthetics industry by constantly exploring new technologies and investing in research and development. Our aim is to bring you the latest advancements that can deliver optimal results and enhance your aesthetic practices.

Rest assured that when you choose G21 Aesthetics Academy, you are not just purchasing a product – you are investing in quality, reliability, and ongoing support. 

We are here to help you achieve your aesthetic goals and experience the best results possible with our products.

If you have any further questions or need assistance, please do not hesitate to reach out to our customer service team.